Return & Refund Policy
Thank you for shopping at IndiaFx.Store, MediaFx Website & MediaFx App. We value your satisfaction and aim to provide a hassle-free return experience.
If you are not completely satisfied with your purchase, you may return the product within 7 days of purchase—no questions asked. For any concerns, feel free to reach out to us at online@eastfx.tv.
Refund Process
Once we receive your returned product, we will process your refund within 14 working days. The amount will be refunded using the same payment method you used for the purchase, and no additional fees will be charged.
Conditions for Returns
To be eligible for a return, please ensure:
✔ The product was purchased within the last 7 days.
✔ The product is in its original packaging and unused.
Non-Returnable Products:
The following items cannot be returned:
❌ Customized or personalized products.
❌ Products that expire quickly or deteriorate rapidly.
❌ Items that cannot be resold due to hygiene or health reasons (if unsealed after delivery).
❌ Products that have been used, damaged, or mishandled by the customer.
❌ Partial returns of an order.
We reserve the right to refuse returns at our sole discretion if the above conditions are not met.
Note: Only regular-priced products are eligible for refunds. Sale items are non-refundable, unless required by applicable law.
Returning a Product
Customers are responsible for return shipping costs and risks. Please send the product to:
📍 II Floor, Spectrum Elite, LANCO Hills, Chitrapuri Road, Sai Vaibhav Layout, Hyderabad, Telangana 500089
We recommend using an insured and trackable shipping service, as we cannot process refunds without receiving the returned product or proof of delivery.
Gift Returns
🎁 For Gifted Items:
- If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the return value. A gift certificate will be emailed to you once we receive the returned product.
- If the gift giver had the product shipped to themselves before giving it to you, the refund will be sent directly to the gift giver.
Contact Us
For any questions regarding our Return & Refund Policy, reach out to us:
📧 Email: online@eastfx.tv
We are happy to assist you! 😊